Our goal is to create safe and effective medicines for everyone. If you experience an adverse event or a side effect from one of our drugs, tell your doctor and then report it to us. This helps us track the safety of our medicines accurately.
In most cases, the initial consultation with your healthcare provider will be sufficient. In more complicated cases, a second, follow-up consultation may be necessary.
Our goal is to create safe and effective medicines for everyone. If you experience an adverse event or a side effect from one of our drugs, tell your doctor and then report it to us. This helps us track the safety of our medicines accurately.
Please, fill the contact form below to report an adverse event for a West Pacific Pharmaceutical health product.
Humans vary in their biological reactions to medicinal products. This is why not all adverse reactions (side effects) associated with the use of medicinal products can be detected during clinical development, not even by the most comprehensive clinical trials. Capturing as many of these adverse reactions, however rare they may be in absolute terms, from worldwide sources is of paramount importance for continued patient and drug safety (pharmacovigilance).
For us, as a global pharmaceutical company, pharmacovigilance takes center stage, beyond mere compliance with worldwide regulations. To enable us to provide up-to date safety information on our products, your support is pivotal, whether you are a customer, patient or healthcare professional.
It is necessary to provide the following primary information:
In Hong Kong:
Please report any adverse eventrelated to any of our products by calling us at 852-30-08-82-04 (Hong Kong only).
Outside of Hong Kong:
Your country (non-Hong Kong) may have specific processes in place to handle reports of adverse events. To report an adverse event, ask your healthcare provider for more information or contact your local health authority.